Keralicure Rosemary & Moroccan Rose Keratin Shampoo Set (250ml Each)

Keralicure – Delivery Policy (United Kingdom)

Last updated: November 2025

1. Overview

At Keralicure, we aim to deliver your natural wellness products quickly and safely across the UK. This Delivery Policy explains our shipping methods, costs, and estimated delivery times.

2. Dispatch & Processing Time

• Orders are usually processed within 1–2 working days after payment confirmation.
  
• Orders placed after 3 PM (UK time), on weekends, or public holidays will be processed on the next working day.
  
• You will receive an email confirmation once your order has been dispatched.
  

3. Delivery Options & Estimated Times

We currently ship within the United Kingdom and selected international destinations.

Delivery TypeEstimated TimeCostStandard Delivery (Royal Mail / Courier)3–5 working daysFree for orders over £40, otherwise £3.99Express Delivery1–2 working days£6.99International Shipping*7–14 working daysCalculated at checkout

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These are the customer’s responsibility.

4. Order Tracking

Once dispatched, you’ll receive a tracking link by email or SMS. You can use this link to monitor your shipment status in real time.

5. Delivery Address

Please ensure your delivery address and contact details are correct before placing your order.

We are not responsible for delays or lost parcels caused by incorrect or incomplete addresses.

6. Delayed or Missed Deliveries

While we work with reliable carriers, unforeseen delays may occur due to weather, strikes, or courier network issues.

If your parcel is delayed beyond the estimated delivery window, contact us at info@keralicure.com with your order number — we’ll help track and resolve it promptly.

7. Damaged or Missing Parcels

If your parcel arrives damaged or an item is missing, please email info@keralicure.com within 48 hours of receipt, including photos if possible.

We will investigate with our courier partners and arrange a replacement or refund as appropriate.

8. Click & Collect (if applicable)

If you offer pickup:

Customers may collect their order from our Northampton location once notified. Please bring your order confirmation and a valid ID.

9. Contact Us

For any questions about delivery, tracking, or shipping rates, please contact our support team:

Keralicure Ltd

📍 25–29 Tweed Road, Northampton, NN5 5AJ

📧 info@keralicure.com

📞 +44 7833 818 706

🌐 www.keralicure.com

Keralicure – Shipping & Return Policy (United Kingdom)

Last updated: November 2025

🚚 Shipping Policy

Processing Time

• All orders are processed within 1–2 working days (Monday–Friday).
  
• Orders placed after 3 PM, on weekends, or on UK public holidays will be processed on the next working day.
  
• You’ll receive a confirmation email once your order has been dispatched.
  

Delivery Options & Timeframes

ServiceEstimated Delivery TimeCostStandard Delivery (Royal Mail / Courier)3–5 working daysFree for orders over £40, otherwise £3.99Express Delivery1–2 working days£6.99International Delivery*7–14 working daysCalculated at checkout

International customers are responsible for any customs duties, import taxes, or handling fees charged by their local authorities.

Tracking

Once your order ships, you’ll receive an email or SMS with a tracking number and link to follow your parcel.

Delivery Address

Please double-check your delivery address at checkout.

We cannot replace or refund orders sent to an incorrect or incomplete address provided by the customer.

Delays or Missing Parcels

We work with trusted carriers, but delays can occur.

If your parcel hasn’t arrived within the expected timeframe, please email info@keralicure.com with your order number — we’ll track it immediately.

🔁 Return & Refund Policy

Your Right to Cancel

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items.

To request a return:

1. Email info@keralicure.com within 14 days of delivery.
   
2. Provide your order number and reason for return.
   
3. Ensure the items are unused, unopened, and in their original packaging.
   

Once approved, we’ll send you the return address.

Return shipping costs are your responsibility unless the product is faulty or incorrect.

Non-Returnable Items

We cannot accept returns for:

• Opened or used products
  
• Items not in original packaging
  
• Gift cards or promotional items
  

Refund Processing

• Refunds are processed within 7–10 working days of receiving the returned items.
  
• Refunds will be credited to the original payment method only.
  
• You’ll receive a confirmation email once your refund has been issued.
  

Damaged or Faulty Products

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and details.

We’ll offer a replacement or full refund, including shipping costs.

📞 Contact Us

For any questions about shipping, returns, or refunds, please reach out to:

Keralicure Ltd

📍 25–29 Tweed Road, Northampton, NN5 5AJ

📧 info@keralicure.com

📞 +44 7833 818 706

🌐 www.keralicure.com